Manage inbound and outbound calls with customers and potential leads. Assist in lead generation and consultation booking. Provide excellent customer support through various communication channels. Utilize key tools such as Active Campaign (CRM), Spray-Net Work (proprietary), Front (comm hub), and MyContact Center (phone system) to ensure smooth operations.
The Program Associate (PA) will support the Strategic Communications team to plan and manage projects and budgets, make and administer grants, and work with advocates and other partners to execute strategies and projects. Much of the PA’s time is focused on administering grants and contracts. Other key duties include managing projects within and outside the team and providing administrative suppor.
Effectively handle inbound calls, answer inquiries, and book appointments for clients in the home services industry. Represent clients as if you were part of their in-office team. Greet callers warmly, answer questions based on client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and other relevant details. Promptly send call summaries to clients.
Cleo is seeking a highly organized, proactive, and service-oriented individual to join our Medicare Member Operations team as a Medicare Operations Coordinator on a part-time, hourly basis. You’ll play a critical part in supporting the day-to-day operations of Cleo’s Medicare care model. You'll ensure seamless coordination across member touch points by managing scheduling logistics, monitoring high-priority follow-ups, and supporting internal teams with timely information and ad hoc requests.
The Project Coordinator Virtual Assistant will support the day-to-day scheduling, coordination, and communication needs of traffic control dispatch operations. A vital link between our field staff, clients, and management team, responsibilities include coordinating staff assignments, monitoring field operations, providing administrative dispatch support, and client communication.